Customers report TV streaming points for second day

Google says it’s working to repair a problem which has left many Chromecast customers unable to observe content material on their televisions for a second day.

The tech large says it has bought greater than 100m of those units worldwide throughout numerous generations, with the problems particularly impacting the “second era” mannequin.

House owners of those Chromecasts have been unable to attach them to their televisions – which means they can not use streaming providers like Netflix and YouTube on the massive display screen – with Chromecast Audio units additionally going through points.

And the corporate has warned customers to not attempt to repair the issue themselves by performing a manufacturing facility reset to affected units in a submit on the Google Nest assist discussion board.

“Don’t manufacturing facility reset your machine – we are going to maintain you all up to date when the repair rolls out,” it says.

“You probably have already manufacturing facility reset your machine, we are going to present directions to set your machine again up as quickly as attainable.”

However a number of social media customers advised Google’s recommendation had come too late for some who had already reset their affected Chromecasts.

“Manufacturing facility reset is actually the very first thing I did when my Chromecast stopped working,” wrote a consumer replying to Google on X.

“Google asking everybody to please not manufacturing facility reset their Chromecast after hours when it is one of the crucial used fixes, is hilarious,” mentioned one other.

Google’s Chromecast units plug into TVs and permit customers to stream content material like internet video and music wirelessly utilizing a cell machine or laptop computer.

It additionally offers the power to show something from inside a tab on its Chrome internet browser.

Clients first started to report points affecting some Chromecasts and their skill to “forged” streaming content material from units to TVs on Sunday night.

Customers attempting to stream content material have been met with alerts which mentioned the machine couldn’t be authenticated, its connection had failed, or the Chromecast itself was “untrusted”.

Google mentioned in August 2024 it could be discontinuing Chromecast, changing its 11-year-old machine with a brand new Google TV system, but it surely promised to assist present units with updates.

In keeping with a report by The Register, the difficulty might have been brought on by an expired authentication certificates.

The NUZTO has requested Google to verify if that is certainly the case.