Banking apps have as soon as once more been hit by IT points on payday within the UK.
Lloyds Financial institution and Halifax apps went down on Friday morning, based on hundreds of consumer studies to platform outage monitor Downdetector.
Customers additionally reported technical points affecting entry to the TSB and Financial institution of Scotland apps.
The variety of studies flagging issues with the apps has since declined.
A Lloyds Banking Group spokesperson has informed the NUZTO that the Lloyds, Halifax and Financial institution of Scotland apps and on-line banking providers are actually working as regular.
The British banking big apologised for the problems in an earlier assertion.
It’s the second time in 2025 that banking apps customers have encountered issues on payday, after a Barclays app outage affected UK clients in January.
Which? retail editor Reena Sewraz mentioned the IT issues “might trigger actual complications for hundreds of consumers”.
“Some folks could miss vital invoice funds, discover themselves unable to pay for important providers or danger going overdrawn, all of which might have severe penalties,” she mentioned.
One consumer informed the Lloyd’s Financial institution social media account on X that they may not entry their enterprise account to pay their employees.
One other mentioned in a publish tagging Lloyds Financial institution’s X account they’d been informed to switch funds into their account, however couldn’t as a result of points affecting its app.
“Your new playing cards haven’t any telephone numbers on and I am nowhere close to a department,” they wrote – including “assist!”.
Barclays clients informed the NUZTO final month that their financial institution’s outage, lasting a number of days for some, left them unable to buy necessities or make important transactions.
“I might cry. I modified to you when Barclays had a serious breakdown on payday,” one X consumer informed Lloyds in a reply to considered one of their posts on Friday.
“Now this month you’ve got gone down on payday,” they added.
The Treasury Committee lately wrote to the bosses of 9 banks asking for details about the dimensions and affect of IT failures on clients.
The most recent financial institution IT issues spotlight considerations a few shift in direction of cell and web banking providers impeding peoples’ entry to bodily money and financial institution branches.
Martin Quinn, the director of marketing campaign group Marketing campaign for Money, mentioned Friday’s banking app points demonstrated society’s over-reliance on know-how.
“This proves that now greater than ever a robust financial institution department community [is needed], as when outages occur, we’d like face-to-face banking,” he informed the NUZTO.
Incapacity rights teams are additionally calling for entry to bodily money to be protected.
In the meantime, Patrick Burgess, a cyber-security professional with the Chartered Institute for IT, mentioned the Lloyds points on Friday confirmed “how fragile components of the legacy banking system nonetheless are”.
Excessive road banks nonetheless depend on “outdated infrastructure” that will face additional pressure in moments of excessive demand, such the month-end, he added.
Professor Markos Zachariadis, chair of economic know-how on the College of Manchester, informed the NUZTO that if monetary establishments can’t preserve tempo with demand or take care of technical points, “the economic system will undergo many instances at a excessive price”.
It could additionally add to pressures on client belief in conventional banks, says Shilpa Doreswamy of GFT Applied sciences.
“It’s changing into crucial for incumbent banks to urgently modernise their IT infrastructure or proceed to face an accelerating lack of confidence – and possibly clients too,” she informed the NUZTO.
